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What is Technology Help
for Seniors?

Tech Help for Seniors ensures everyone is comfortable with the devices they want to use and helps reduce the dependency on others for help. Our experts are experienced, patient and friendly. Stay connected, pay bills, watch the latest shows, order services, use smart devices or browse the internet on the latest tablet. It's all part of VivaValet's mission to make senior living easier and with a touch of joy.


Different Tech Help Services Available for Seniors

Device Assistance

Include smartphones, tablets, computers, e-readers, smart home devices, medical devices

Software Support

Upgrades, installations and setups

Troubleshooting

Include smartphones, tablets, computers, e-readers, smart home devices, medical devices

Internet, WiFi and TV Streaming Services

Comcast, Direct TV, Netflix, Hulu

Digital Literacy

Include basic computer skills, applications, navigating the internet, and using digital services like online shopping, and streaming services

Setting up Accessibility Features

Include smartphones, tablets, computers, e-readers, smart home devices, medical devices

What Are the Different Types of Senior Tech Support?

Companies offer various tech support options for seniors.

1. Phone Support

Phone support delivers quick solutions but isn't ideal for complex issues.

2. Email Support

Email support works well for non-urgent matters but often involves slow response times.

3. Remote Support

Remote support lets technicians access devices online to resolve problems efficiently but requires great patience from the user.

4. In-Person Support

In-Person Installations and Troubleshooting: offered by a handful of companies, based on their availability for their products only.

Shortcomings: All of these methods except in-person support, are only focused on fixing a problem with one product or service, while tech can be interdependent. They can be time-consuming and ineffective for customers with visual or auditory impairment AND they do not offer ongoing training or tutoring.

What Senior Tech Support
Help Does VivaValet Offer?

VivaValet offers the first in-person, face-to-face personalized support. A hands-on approach where experts visit the user's location for assistance with any tech issue. (This is what we do BEST!)

VivaValet, we provide In-Person Home tech support for seniors with experienced and compassionate field techs. Learning technology is easier with in-person instruction. Our one-on-one sessions offer clear and patient guidance on all the technology topics that are required. We provide 1-hour training and education in person for personalized learning.

Benefits of Getting Tech Support for
Seniors Through VivaValet

At VivaValet, we get it—everyone has unique needs, even with technology. Everyone has different levels of tech know-how. Our experts are trained to engage support at any level. Here’s why tech support for seniors with us is a smart move:

Personalized Assistance from Experienced Field Techs

Our services are personalized to meet the needs of seniors, providing a tailored and effective tech support experience for all tech issues that go beyond troubleshooting and fixing to mastery.

Resolve Issues with Ease and Gain Peace of Mind

Seniors receive reliable solutions and knowledge from experienced technicians that ensure the problem is overcome all with a touch of joy because we love what we do.

Maintain Independence & Stay Connected

Enhanced communication, easier access to information, order online safely, watch the latest entertainment, use the latest medical wearables and improve quality of life.

Improve Online Safety and Recognize Scams

At VivaValet, we prioritize your safety. Receive coaching on privacy and security and how to recognize the latest scams.

How does the booking work?

VivaValet

1

Sign-up

Sign-up

Visit our website for easy sign up

2

Schedule

Schedule

Select and schedule a service

3

Confirm

Confirm

Review your booking details and service price

4

Receive

Receive

Enjoy your service from our professional service partners

5

Review

Review

Give feedback. We release payment to service partner

Why Choose VivaValet?

We know seniors are the wisest among us and far more capable than we can understand. We’re proud of our approach, we are the helpful sidekick to a superstar of life. Each with its unique learning style and needs.

Verified Professional

Our team consists of seasoned pros who value teaching seniors. We carefully select service partners with a thorough vetting process, ensuring they are qualified through background checks, skills validation, and performance check-ins.

Quality-Tested Support

VivaValet is designed specifically for the empowerment of seniors through carefully vetting services. All providers must go through training to ensure our customers are treated better than everyone else.

Service with Understanding

VivaValet is designed specifically for the empowerment of seniors through carefully vetting services. All providers must go through training to ensure our customers are treated better than everyone else.

Accessible & Tailored to Your Needs

Our personalized approach ensures that you receive solutions that are specifically tailored to address your individual technical challenges, making your experience seamless and effective.

Find Reliable Technology Help for
Seniors Near You

At VivaValet, we simplify technology for seniors, turning it into a fun and accessible experience. Our supportive team empowers seniors to stay connected, manage tasks, and effortlessly navigate the digital world. Interested in discovering how we can enhance their tech journey at home? Reach out to us today.

FAQs

(Frequently Asked Question)

Pricing varies by location. In the greater Chicago area, our tech help services cost $120 for 1-hour senior tech help. Add-ons for new device consultation are available. For detailed jobs or extra items, you can set recurring bookings. Additional or specialized parts will be confirmed and billed on site.

Our tech help covers smartphones, laptops, tablets, computers, smart TVs, e-readers, smart home devices, medical devices, WiFi, printers, and wearables.

Technology is always evolving, and our support continues beyond the initial session. You can choose our recurring service for weekly, biweekly, or monthly support with the same expert.

VivaValet offers a range of services designed to meet the unique needs of seniors. In addition to tech support, we provide handyman services, meal delivery, and the option to hire home cleaning services to ensure a safe and comfortable living environment.

No problem. Payment is only charged 48 hours before your ride. To ensure a full refund please see our cancellation policy

VivaValet BBB Business Review
VivaValet Inc. BBB Business Review